How can we help you?

After signing up, go to your dashboard and click "License Key" in the sidebar. Copy your unique key (format: RN-XXXX-XXXX-XXXX-XXXX). Then install RecordNest from the Chrome Web Store, click the icon in your toolbar, go to Settings, paste your license key, and click Activate. Done!

Make sure you are copying the full key including the "RN-" prefix. The key is case-sensitive. If the issue persists, try signing out of the extension and re-entering the key. Contact us if the problem continues.

Cloud storage is available on the Basic ($5/mo) and Professional ($25/mo) plans. On the free Starter plan, all captures save to your local device. Upgrade your plan in the dashboard under Billing & Plans to enable cloud storage.

In the RecordNest extension, open your recording and click "Convert to MP4". This feature is available on Basic and Professional plans. The conversion happens in your browser — no external tools needed.

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our Paddle payment processor. All currencies supported.

Yes. Upgrade or downgrade anytime from your dashboard under Billing & Plans. Upgrades apply immediately; downgrades take effect at the next billing cycle. Cancel anytime — no lock-in.

Yes. We offer a 7-day money-back guarantee on all paid plans after the free trial ends. Contact us within 7 days of your first payment and we'll issue a full refund — no questions asked.

Absolutely. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Screenshots and recordings you store locally never leave your device. Cloud-uploaded files are stored in secure, encrypted servers. We are GDPR compliant and never sell your data.

AI features are available on the Professional plan ($25/mo). OCR extracts text from any screenshot — useful for copying code or content from images. Auto-Redact scans for sensitive data (emails, credit cards, phone numbers) and blurs them before you share.